CRT-261 PDF PASS LEADER - TEST CRT-261 COLLECTION PDF

CRT-261 Pdf Pass Leader - Test CRT-261 Collection Pdf

CRT-261 Pdf Pass Leader - Test CRT-261 Collection Pdf

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Tags: CRT-261 Pdf Pass Leader, Test CRT-261 Collection Pdf, CRT-261 Study Tool, Examcollection CRT-261 Questions Answers, CRT-261 Online Test

The updated Salesforce CRT-261 exam questions are available in three different but high-in-demand formats. With the aid of practice questions for the Salesforce CRT-261 exam, you may now take the exam at home. You can understand the fundamental ideas behind the Salesforce CRT-261 Test Dumps using the goods. The Salesforce CRT-261 exam questions are affordable and updated, and you can use them without any guidance.

The Salesforce CRT-261 exam is composed of 60 multiple-choice questions and takes 105 minutes to complete. The passing score for the exam is 67%, and it is available in English, Japanese, and Portuguese. CRT-261 Exam can be taken online, and candidates must register for it through the Salesforce website.

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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q28-Q33):

NEW QUESTION # 28
Cloud Kicks supports customers through chat. Service agents have reported multiple instances where customers have used abusive language, Cloud kicks wants to way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

  • A. Enable Assistance Flag Configuration setting.
  • B. Create sensitive data rules.
  • C. Create a blocking rule.
  • D. Enable Sneak Peek Configuration setting.

Answer: C

Explanation:
A blocking rule is the recommended feature to meet the requirement, because it allows CK to prevent abusive customers from starting future chat sessions. A blocking rule is a rule that blocks chat requests from visitors who match certain criteria, such as IP address, browser, or device. A blocking rule can be created from Setup
> Chat Blocking Rules. Verified References: : Create Blocking Rules for Chat


NEW QUESTION # 29
Universal Containers (UC) wants to improve customer satisfaction by diversifying its interaction channels. UC's goal is to enhance real-time communication and support.
Which interaction channel should the consultant suggest to UC?

  • A. Einstein Bots
  • B. Messaging In-app and Web (MIAW)
  • C. Experience Cloud sites

Answer: B

Explanation:
To enhance real-time communication and support, Messaging In-app and Web (MIAW) should be suggested. MIAW enables direct, real-time interactions with customers through various messaging platforms, including web chat and mobile messaging. This channel provides a convenient and immediate way for customers to connect with support, improving satisfaction through enhanced accessibility and responsiveness.


NEW QUESTION # 30
Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie technicians.
When incident occur, high-priority customer have a dedicented phone number to call. Technicians must then be rerouted from the next scheduled word location to the high-prioity customer site.
What is the recommended solution?

  • A. Workforce Engagement
  • B. Visual Remote Assistant
  • C. Field Service
  • D. Incident Management

Answer: C


NEW QUESTION # 31
Universal Containers provides customers with different service levels based on their services agreement. The VP of customer service wants to use Service Cloud to track when cases have yet to reach certain stages and ensure that senior management is alerted accordingly.
Which feature should a consultant recommend to address this requirement?

  • A. Reports and Dashboards
  • B. Entitlements and Milestones
  • C. Service Contracts

Answer: B

Explanation:
To track case progress against service levels and alert senior management for cases not reaching certain stages, Entitlements and Milestones within Service Cloud are recommended. This feature enables organizations to define specific service levels and the associated timelines for case resolution. Milestones can be used to monitor critical stages in case resolution, and actions can be configured to alert management if cases are at risk of breaching service levels.


NEW QUESTION # 32
Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. This will allow agents to identify urgent cases that need to be worked on.
How should this be accomplished?

  • A. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in the console
  • B. Build a customer visual force page with the list view and assign it to the console sidebar.
  • C. Recommend opening the case list view in a separate browser tab and use the window alongside the case view
  • D. Configure the case list under custom console components so users can view the list view along with the case view

Answer: A


NEW QUESTION # 33
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